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TERMS & CONDITIONS
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1. Construction
OMH models are all handcrafted by skillful and experienced craftsmen. They are built to
scale according to the original plans or pictures of the actual ship using "plank on frame"
or "plank on bulk head" construction method.
The hull is joined by hundreds of small pieces of wood.
Inside the hull, quality epoxy is used to ensure the bonding of all wood planks,
thus prevent cracking in different climate.
OMH models are not KIT; they are completely built from scratch. Each model comes with a
nice wooden stand for display.
2. How are the ships measured?
All products from OMH are measured in maximum display dimension as illustrated in the below picture.
3. Material:
At OMH, we put the beauty of each model first, so we use the highest quality of
wood that are either locally available or from imported source such as rose wood, ebony, mahogany, teak, western red cedar… All
timbers are air dry or kiln dry before production to ensure completed products withstand
different climate across the globe.
4. Timing of work
It takes about two hundred hours to complete a model. New models or custom built
models require longer time. Each order usually take 1 to 3 months to complete.
It's always a good idea to submit your order early and give us plenty of time to
finish the job with the highest quality outcome.
5. Placing an order:
Please contact us for more information. For North America, please click here.
6. Terms of payment:
The standard payment is through wire transfer. 50% deposit is due at time of
order and the balance is payable before shipment dispatch.
7. Delivery time
We will process your order as soon as it's confirmed with a deposit. Delivery times vary based
on order quantity and availability. Most production orders take 1 to 3 months.
In stock items will be shipped within a week.
9. How are models packed?
Each ship model is individually packed in a carton box. On many models, a
wooden frame
is added for maximum protection. Most models are packed fully assembled.
For simple sail boats, the masts are folded down to save shipping space. Setting up the masts is
simple with included instruction.
10. How are orders shipped?
Factory orders can be shipped via ocean freight or airfreight. For personal use,
please click on where to buy to locate the closest dealer in your area.
We can only ship directly from the factory if you place an order under the following terms:
* We do not have a distributor in your country, or the distributor do not have the products and do not plan to bring them in.
* For less than a container load (LCL), the minimum order is
1 CBM (cubic meter), please contact us for further details.
* For container order, we usually accept shipment in a full 20 or 40 foot container load (FCL).
It takes about 2-6 weeks from Vietnam to most foreign ports. (Time and cost of delivery varies by locations, and also
seasonal)
11. How can I order from overseas?
Please click where to buy to locate the closest dealer in your area. We have
distributors and dealers who can ship products directly to your door.
12. Display case
Display cases are highly
recommended to protect models and increase their value.
13. Natural Materials
Wood is a natural material that has different colors, grain patterns and overall texture and appearance. All wood will change color under the effect of UV light and oxidation.
Our products are made of natural wood, thus the final products' color may be different from the pictures on the web site or catalog or any pictures
in email communication.
14. Reporting damaged or defective goods
OMH is only responsible for damaged or defective goods due to production error and it must be reported to us within 30 days of shipment arrival at your destination.
Please follow carefully the instruction below to report any issues to us in a timely manner.
Please inspect your goods within 30 days of shipment arrival at your destination and report to us when there are any damaged or defective goods.
Please forward the following information to omh@omhvn.com no later than the timeline above:
* Invoice number/ Customer name
* Item number, item name, item serial number, quantity
* Reasons for return
* Photos or damages/defects (required)
* Description of damages/defects (required)
Once we assess the issues, the following options might be applied:
When the damages or defects were due to production errors and deemed fixable, OMH will send parts for customers to repair the products.
This service is free if problems are reported within the first 30 days of shipment arrival.
From day 31 to 90 from the shipment arrival, if you find any damages or defects due to production errors (include missing parts),
we will provide the parts for free and you will be responsible for the freight cost.
In some cases such as container order, we include extra parts in the shipment for you to repair any items that may have minor issues during transportation.
When the damages are deemed not fixable, OMH will either ship out a new replacement or issue a factory credit for the cost of the items.
Freight cost and all other shipping costs are non refundable in any case.
OMH is not responsible for any damages caused by transportation beyond the FOB point.
OMH is not responsible for any issues of the products beyond the 90 days of shipment arrival at your destination.
15. Catalog request
Please click
here to see an online catalog and request one mailed to you.
For further information, please feel free to contact us. We will answer your question as soon as we can.
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